• Mezzanine Floor Weststar Bldg., Jose Abad Santos Avenue, San Matias 2nd District, Guagua, Pampanga, Philippines, 2003

  • [email protected]

OUR SERVICES

Customer Service

Customer Service

Hestia Global BPO Inc., Inc offers support to customers and can work in a wide range of industries.

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Digital Marketing &
Website Development

Digital Marketing & Website Development

Businesses have now embraced the digital phenomenon which is why improving your online presence is crucial.

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Back Office Support

Back Office Support

Roles that are not directly related to customer support—but do enhance customer experience.

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Hestia Global BPO Inc., Business Solutions

Hestia Global BPO Inc. provides our valued clients with innovative business process outsourcing (BPO) solutions to help them meet their business requirements in producing sustainable and profitable growth. Outsourcing non-core business activities like data entry and customer service let companies focus solely on their core business operations, thus, they can also invest in other business opportunities. Besides the cost advantage, our services ensure prompt and accurate response to the needs of our clients’ customers.

At Hestia Global BPO Inc., we are your BPO Family!

Business solutions come in different forms of services, to meet the diverse needs of individual clients. Our outsourcing portfolio includes Customer Management Services, Back Office Services for a diversified customer base, Digital Marketing, Website Development and Payments or Claims processing.

OUR MISSION

To provide quality personnel to deliver the best outsourcing services.

OUR VISION

To be a provider of limitless business outsourcing services on a global scale.

Our Core Values

Hestia Global BPO Inc. is a global company that provides innovative technologies and services to enhance the existing business envisionment and improve profitability. This is reflected in our core values:

  • Integrity

    Hestia Global BPO Inc. practices upstanding character traits and work ethics including sound judgement, honesty, dependability, and loyalty even when no one is watching.

  • Respect

    Respect is a key requirement for a healthy work environment. It begins within oneself and it stems from dignity. We encourage mutual respect in our workplace to help reduce stress and conflicts. Such will also help to improve communication between and among colleagues, increase teamwork and promote peace and harmony in the workplace.

  • Excellence

    Here at Hestia Global BPO, we are committed to surpass the standards of expectation. We aim to achieve our company’s mission: Through our quality personnel’s dedication to always perform excellently.

  • Sustainable Growth

    All good things, including businesses, are built on solid foundations and the major benefit of a sustained and realistic growth strategy is that it gives you a clearly defined blueprint for success. We envision to grow sustainably with our employees and clients without compromising the quality of our services.

  • Global Vision

  • Trusted IT advisor

    Innovative business process
    outsourcing solutions.

  • Business solutions

    Providing business
    analysis support.

  • Service management

    Providing quality services that
    customers will value.

Our Services

Customer Service

  • Voice Support (Inbound/Outbound/Blended) - Hestia Global BPO Inc. offers customer support that can work in a wide range of industries as it may handle from handling customers with their complaints, helping them resolve issues and processing orders. As the “voice” of our company, our Customer Service team is skilled and trained to maintain a positive, empathetic and customer-centric attitude to ensure overall customer satisfaction.
  • Email and Chat Support - Our chat and email support agents provide services to our valued customers through live chat, messaging apps, and emails. With excellent written communication skills and prompt chat and email response to customers, we can provide exceptional solutions to a diverse range of queries.
  • Technical Support - When it comes to Technical Support, we have trained our team to diagnose and troubleshoot any issues related to the product that we are selling which include, but not limited to telecommunications, insurance, warranty, electronics, automotive, and utilities. Our Technical Support Specialists are equipped to manage calls by performing a question diagnosis while guiding users through step-by-step solutions. We can ensure that our customers are satisfied with the solutions that we are providing to minimize repeat calls.
  • Lead Generation - Our Lead Generation Specialists have specialized in generating leads for businesses and are experts in finding and qualifying potential customers. Our team is also experienced in maintaining conversations and building rapport with customers that can increase the revenue of your business.
  • Travel Management - Organizing your business travels, if done professionally, can save you much time and cost. From finding the best flights, hotels, and ground transfers, our team of experienced travel coordinators will arrange your travels economically and efficiently. Travel managers are also responsible to ensure your business trips are systemised and efficient.

Digital Marketing & Website Development

  • Social Media Management - Businesses have now embraced the digital phenomenon which is why improving your online presence is crucial. Hestia Global BPO Inc., can help you increase your audience reach through launching social media campaigns, identifying trends in customer interactions and converting potential businesses online.
  • Search Engine Optimization - Search Engine Optimization is the key to visibility, which drives high quality web traffic and increased revenue. Hestia Global BPO Inc., can help you to achieve this by planning and executing an effective SEO strategy. Best results are often achieved through consistent SEO campaigns over time.
  • Email Marketing - A strong email marketing strategy allows you to connect with your target audience and drive sales to your company. Let us help you to generate and nurture leads from email campaigns that are cost effective.
  • Graphic Design - When customers hear your brand for the first time, they are most likely going online and do a quick search on your website before making a transaction. The design of your website says a lot about your brand and could influence your customer's trust on your business. Let us help you to create high quality visuals to communicate your brand and leave a lasting impression to your audience.
  • Website Development - Our team of competent web developers are responsible for building your website from the ground up. From creating the website layout, building software applications, integrating data from databases, performing website updates, we can assure you that our team of experts will help you put up a competent website.

Back Office Support

  • Admin Support - Scheduling meetings, running reports and answering phone calls could take up much of your valuable time. Our admin assistants are trained and skilled to handle clerical duties to save you some time and help you manage your business.
  • Data Entry and Encoding - Responsible for compiling, sorting and processing data, our Data Encoders are more than just data entry clerks, they also maintain database information and handle administrative data tasks which is vital in keeping the database to have accurate data sets.
  • Payroll Management
  • Accounting & Bookkeeping

Easy solutions
to your tech
problem

Have any question?

+63922-815-1132 / +63999-994-7510

Get in touch with us

Have questions about Hestia Global BPO Inc.? Contact us to speak directly to a representative, or fill out the form to schedule a call or receive an email response.